Frequently Asked Questions

Yes. Every piece in our collection is carefully verified before it becomes part of our edit. Many items carry a unique QR code scannable via certilogo.com for instant authentication. Items without a QR code undergo a thorough manual inspection — materials, finishing, labels and brand-specific details are all assessed by our team.

Each pre-owned item is individually described and photographed before listing. Condition is clearly stated on every product page. We only offer pieces we would confidently wear ourselves.

Orders placed and paid before 16:00 on business days are dispatched within 24 hours. Delivery within the Netherlands typically takes 1 to 2 business days. EU delivery takes 2 to 7 business days depending on destination.

Shipping within the Netherlands costs €6,95. Orders from €250 ship free of charge. Shipping costs outside the Netherlands are calculated at checkout.

Yes. You may return any item within 14 days of receipt, provided it is unworn, undamaged and in its original condition with all labels attached. Pre-owned items may only be returned if they show no new signs of wear. Return shipping costs are at the customer's expense unless the return is due to an error on our part.

Because our inventory often consists of unique or limited pieces, exchanges are not always possible. Please contact us directly and we will do our best to find a solution.

Once your order has been dispatched, you will receive an email with a track & trace link. Use this to follow your delivery in real time.

Please check your spam or junk folder first. If you still haven't received a confirmation after 24 hours, feel free to contact our team.

Currently we ship within the Netherlands and the European Union. For enquiries about shipping outside the EU, please contact us directly.

Our team is here to help. Reach us via the contact form on our website or visit us at Graham Bellstraat 27P, 8013 PL Zwolle, The Netherlands.